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Manage your account

How do I log into my account and manage my Supergut subscription?

You may log in to your account at any time to manage your subscription by following these simple steps:. On the upper right-hand corner of www.Supergut.com click on the "Sign In" icon. Enter the email address that was used to place your order. Enter

Why am I not receiving the password reset email?

If you’re not receiving a password reset email, it may be because you haven’t created an account on our upgraded website yet. When we updated our system, all subscribers now need to set up a new account. Don’t worry, this won’t affect your current su

How to pause your Supergut subscription

You may pause your subscription at any time by logging in to your Supergut account. Navigate to and click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you're in, follow these steps to pause your Supergut Subscript

How do I cancel my Supergut Subscription?

You may cancel your subscription at any time by logging in to your Supergut account. Navigate to and click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you’re in, follow these steps to cancel your Supergut subscri

How to reactivate my subscription?

You can easily reactivate your subscription at any time by logging in to your account. Navigate to and click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you're in your Account section, follow these steps to react

How to skip an upcoming shipment

You may skip an upcoming shipment at any time by logging in to your Supergut account. Click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you're in, follow these steps to skip an upcoming shipment:. When you skip,

How do I update my billing information?

From time to time, you may need to update your payment method. No worries, it’s a quick and secure process, and we’ll walk you through it!. You can update your billing info anytime by logging into your Supergut account:. Click the "Sign In" icon in t

How to add a new shipping address

You may update your shipping address at any time by logging in to your Supergut account. Navigate to and click on the "Sign In" icon located in the upper right-hand corner of your screen. Once you're in your account, follow these steps to update your

How to update your subscription email address

You can easily update your subscription email address at any time by logging in to your Supergut account. Navigate to and click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you're in your Account section, follow t

How to change your next shipping/renewal date

You may change your subscription renewal date at any time by logging in to your Supergut account. Navigate to and click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you're in, follow these steps to update your nex

How can I get a receipt from a past order?

All of your orders and receipts are stored right inside your Supergut account. Simply sign in here, find the order you’d like a receipt for, click on it, and then select "Download Receipt."

How do I change my subscription from one product to another?

You can easily change your subscription from one Supergut product to another by logging into your account and following these steps:. Please note that changing your preferred flavor will reflect on your next order. If you have any questions, please d

How to change your preferred flavor

You can easily update your preferred Supergut product flavor at any time by logging in to your account. Navigate to and click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you're in your Account section, follow the

How do I change the shipping frequency of my subscription?

If you’d like to switch between our standard schedules (every 2, 4, or 6 weeks):. Just log into your Supergut account, head to "Subscriptions", and pick the frequency that fits best. A couple of clicks and you’re set! Your future orders will follow y

Can I swap my subscription from stick packs to canisters, or the other way around?

Absolutely! You’re welcome to switch your subscription between individual packets and canisters anytime by logging in to your account. Navigate to and click on the "Sign in" icon located in the upper right-hand corner of your screen. Once you're in y

Can I add a new Supergut product to my existing subscription?

Absolutely! Whether you'd like to add a new subscription to bundle with your existing one or just include a one-time item in your upcoming order, simply reach out to our Customer Experience team. We’ll take care of it for you in no time. Prefer to ke

Can I remove my payment method after canceling my subscription?

Our system requires at least one payment method on file but don’t worry—there won’t be any unexpected charges! If you ever decide to come back, your account will be all set for a smooth restart.